Andrew McLaren: About to leave Kenya
Andrew McLaren and his wife, Kathy, were at a coffee shop near the mall entrance of the Nakumatt Supermarket, one of Kenya's biggest chain grocery stores, when the attack began, his mother told TVNZ.
The couple, who had been in Kenya for work, were enjoying one of their last weekends in Nairobi before returning to their native New Zealand.
The two dropped to the ground for cover, according to Elaine McLaren-Crawley, who recounted a conversation with her daughter-in-law.
But the gunmen sprayed the cafe with gunfire. "... Andrew was shot through the back as he and Kathy lay on the floor of the coffee house," McLaren-Crawley said.
It wasn't immediately clear from the report how the McLarens escaped the mall.
McLaren was listed in stable condition at the Aga Khan hospital, his mother said.
Uche Kaigwa-Okoye: 'We were really scared'
Uche Kaigwa-Okoye was sipping coffee when he heard what first sounded like a fallen table, then the continuing rat-a-tat of gunfire. As the gunshots became louder, screaming crowds headed for the exits.
He joined 20 people who took shelter for about five hours in a women's bathroom cubicle.
"We were really scared," he said. "Every sound sounded scary. We couldn't make out sounds, and they had grenades. It was really, really loud ... They must have passed our corridor several times. We heard gunshots down our corridor," he told CNN.
Some people ventured out but quickly returned, saying it was unsafe.
Kaigwa-Okoye heard firing but then realized police had arrived on the floor where he was hiding in the restroom. They were firing tear gas.
Officers told them to walk out single file and made them throw away their bags.
Zulobia Kassam: 'Random shots from everywhere'
Zulobia Kassam had just finished a cup of coffee at a cafe when she made here way toward the mall entrance to the Nakumatt Supermarket to pick up a few items.
"We entered and the lights went off," she said. She waited for the generator to kick in, but instead she heard gunshots and saw people running.
"We rushed to the back and hid ourselves," Kassam told CNN.
"We heard random shots from everywhere -- upstairs, downstairs ... we even heard shots 30 feet from us," she said.
"People were petrified, crying, praying," she said.
Kassam hid for more than two hours when a security person arrived and said it was safe to flee. She and others walked through a storage area.
"We saw lots of blood, sandals and shoes," she said.
She made it outside to the main road.
And even at what seemed a safe distance, she again heard shooting in the distance.