NEW YORK & WYOMISSING, Pa. - With its busiest time of the year just weeks away, the Toys 'R' Us store in Wyomissing opened its doors to customers Tuesday morning, hours after the national toy retailer, struggling with $5 billion in debt and intense online competition, filed for bankruptcy protection.
The company said the bankruptcy proceedings are a way for Toys 'R' Us to work with its creditors on restructuring the debt beleaguering it, and it emphasized that its 1,600 Toys 'R' Us and Babies 'R' Us stores worldwide will serve customers while it works with suppliers and sells merchandise.
"Well, there isn't really any other toy store in the area," Donna Conte, a regular shopper at the Toys 'R' Us in Wyomissing told 69 News.
Filing for bankruptcy protection "will provide us with greater financial flexibility to invest in our business... and strengthen our competitive position in an increasingly challenging and rapidly changing retail marketplace worldwide," said Dave Brandon, the company's chairman and CEO.
The move comes as retailers head into the busiest shopping time of year. The company said it was "well-stocked as we prepare for the holiday season and are excited about all of our upcoming in-store events."
In addition to the Toys 'R' Us in Wyomissing, the company also has a Babies 'R' Us store at Broadcasting Square in neighboring Spring Township,
The Toys 'R' Us bankruptcy filing joins a list of at least 18 others since the beginning of the year - including shoe chain Payless Shoe Source, children's clothing chain Gymboree Corp. and the True Religion jean brand - as people shop less in stores and more online.
"I am not an internet shopper," Conte said. "I like to be in the store, visually see it, feel it, touch it."
"The idea of customers wanting to have someone they can talk to, try on the merchandise, that's got to be important," said June Clougher, the director of the Jumpstart Incubator at the Berks County Community Foundation. "I think that the problem has to do with having too much real estate for some of the retailers, so to me, it's keep your inventory as low as possible so you can tie up more of your cash and have that online option."
Toys 'R' Us, a major force in toy retailing in the 1980s and early 1990s, started losing shoppers to discounters like Walmart and Target and then to Amazon. GlobalData Retail estimates that, in 2016, about 13.7 percent of toy sales were made online, up from 6.5 percent five years ago.
And children are increasingly moving more toward mobile devices as playthings.
"For many children, electronics have become a replacement or a substitute for traditional toys," Saunders said.
Toys 'R' Us has struggled with debt since private-equity firms Bain Capital, KKR & Co. and Vornado Realty Trust took it private in a $6.6 billion leveraged buyout in 2005. The plan had been to take the company public, but that never happened because of its weak financial performance.
With such debt levels, Toys 'R' Us has not had the financial flexibility to invest in its business. Marc Rosenberg, a toy marketing executive, said Toys 'R' Us hasn't been aggressive about building its online business, and let those sales migrate to rivals, and he said the company should have also thought of new ways to attract more customers in its stores, such as hosting birthday parties.
"Everyone is shopping online and using the store as a showcase," he said.
Randy Watson of Fort Worth, Texas, used to pick up items at Toys 'R' Us for his kids, but now with his grandchildren, he uses the store to see what's available and then shops elsewhere to get lower prices.
"We will go to Toys 'R' Us to check out the current toys, and while we are at the store, we will be looking up prices on the phone on Walmart.com and Amazon," he said.
What he finds on the shelves might be a question. Jeffries analyst Stephanie Wissink said she expects that Toys 'R' Us suppliers, who were already shifting some of their orders to other stores amid talk there'd be a bankruptcy filing, will keep doing so. For most multinational toy suppliers, the Toys 'R' Us business roughly accounted for 10 percent of total sales, she said.
While toy sales overall have held up fairly well, they are shifting toward discounters and online companies. U.S. toy sales rose 6 percent last year on top of a 7 percent increase in the prior year, says NPD Group Inc., a market research firm. That was the biggest increase since 1999 and was fueled by several blockbuster movies.
But for the first half of 2017, sales rose 3 percent. That puts more pressure on the later part of the year, when most toy sales occur, for the industry to meet NPD's estimate for a 4.5 percent annual increase. Lego is laying off 1,400 workers after saying profits and sales dropped in the first half. And the nation's two largest toy makers, Mattel and Hasbro, reported disappointing second-quarter results.
Toys 'R' Us, based in Wayne, New Jersey, announced the filing late Monday. It said it was voluntarily seeking relief through the U.S. Bankruptcy Court for the Eastern District of Virginia in Richmond, and that its Canadian subsidiary would be seeking similar protection through a Canadian court in Ontario as it seeks to reorganize.
The company said separate operations outside the U.S. and Canada are not part of the filings and its online sales sites worldwide remain open for business during the court-supervised process.
"The company's approximately 1,600 Toys 'R' Us and Babies 'R' Us stores around the world - the vast majority of which are profitable - are continuing to operate as usual," the company statement said. "Customers can also continue to shop for the toy and baby products they are looking for online."
Toys 'R' Us said it expects to continue honoring return policies, warranties and gift cards, and customer loyalty programs should stay the same.
The company has nearly 65,000 employees worldwide.
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