It's been two months since healthcare.gov went live, and it's been two months of headaches and frustrations for users trying to buy health insurance on the site.
Now, after more than 400 individual repairs, the Obama administration said things should be running more smoothly and the error rate is less than one percent. It also said the site can handle up to 800,000 visits a day.
69 News checked in with a Northampton County man who has had problems with the website since the beginning. Michael Hitcho is an insurance adviser and didn't have much more luck on the website Monday.
He couldn't log himself on or one of his clients but was able to get on with another client's account. Once on the site, he described it as difficult to navigate, but he was able to look around the site and compare plans.
Hitcho said many of the issues he is seeing go beyond just the website.
"Some of the greatest roadblocks to date are they are not efficiently getting back to people with a correct subsidy," he said. "You can go on the site, you can give all your data, but at the end of the day will you have coverage on January first? Will you actually know if you're going to get that subsidy? And it's already December second and people that I've put through this process six weeks ago still have not found out whether they're going to qualify for a subsidy."
He said since the website had so many problems in the beginning, he bypassed the website and called the telephone number to help his clients set up accounts.
Smokestacks rise up through a swipe of naked trees under a gray sky.Read More »
- Mexican peso surges despite Trump threats
- What happened to winter? Weather defies the calendar
- States' rights for bathrooms, but not for marijuana
- New York Republicans have an alternative to 'tuition-free' college
- Israeli soldier's 'lenient' sentence criticized by UN Commissioner
- White House denies wrongdoing in conversations with FBI
- Updated Palmer Twp. shooting suspect charged with criminal homicide
- FBI subpoenas Reading for documents from previous administration
- Missing 6-year-old Connecticut girl found in Pennsylvania
- Judge: Only 1 Cosby accuser can testify at sex assault trial
- Near record warmth again today
- Updated Giant launches 'Bag Hunger' campaign with one-day give
- Jackpot-winning Cash 5 lottery ticket sold in Berks
- 'Berks County Time Train' to air 200th episode
- Updated Police nab pair advertising pot sales online
- State police reveal cost of local police coverage: $600M