Patience is running thin for some Berks County residents still without power.
Kurt Lebo and his family have been without electricity inside their Rockland Township home since last Monday.
Lebo said he called Met-Ed's emergency hotline number, but has only received an automated message.
"Are we forgotten? When are we going to get power? And it's frustrating because you can't get a person," said Lebo.
Lebo said he also identified the fractured pole, as well as the pole's number, and provided the information to Met-Ed hoping that would cut down on his wait time.
"I did my homework and reported this broken insulator, and now no one has come back to repair that," said Lebo.
Met-Ed officials said they have tripled their daily contingent of employees to deal with Sandy's aftermath.
"We do anticipate having the remaining customers restored throughout today with a few pockets or handful of customers being restored to service tomorrow," said Scott Surgeoner, spokesman for FirstEnergy.
And for those customers who have not been able to speak with a person on the emergency hotline, Surgeoner said, "We understand the frustration of customers who don't believe they are receiving information, but we have sent out information through a number of channels." Surgeoner adds, "We will conduct an internal critique, as well as a critique and review with our county and local municipality partners."
Met-Ed officials added that the work being conducted now is generally the most labor-intensive, and in some instances, workers have to replace several poles just to bring service back to only two to five customers.
To see a map of Met-Ed's estimated times of restoration throughout the region, go to FirstEnergy's website.