It's been three weeks since the government's health insurance marketplace made its debut, and people everywhere are still struggling to log on.
That includes folks in Berks County, where officials said technical glitches and confusion have actually prevented enrollment.
"We haven't been able to get onto the system," said Helen Woolen, enrollment coordinator at the Berks Community Health Center in downtown Reading.
While dozens consult the center for help each week, Woolen said the center hasn't managed to fully enroll anyone. It is, however, still working to help residents learn about their options.
"I think part of it is just gathering the information, because there are a lot of people who are uninsured," said Woolen.
She and other consultants have been giving visitors the information needed to make "the best decision for healthcare" within their families.
Woolen told 69 News she hopes the glitches will be resolved this week so local residents can officially enroll and get covered by the new year.
In order for coverage to begin by Jan. 1, people must be enrolled by Dec. 15.