PPL performed 'particularly well' during Sandy, customers say
Allentown-based utility among top performers in J.D. Power & Associates study
An Allentown-based utility is among top performers to respond to Hurricane Sandy outages, according to a survey by J.D. Power and Associates.
PPL Electric Utilities performed 'particularly well' according to interviews with nearly 6,000 residential customers in 31 utility territories affected by the historic storm in October 2012.
Sandy was the worst storm in PPL Electric Utilities’ history, affecting more than half of its 1.4 million customers.
According to the company, PPL assembled its largest ever storm response workforce, bringing in crews from 16 other states, including its Kentucky sister utilities, Kentucky Utilities and Louisville Gas and Electric.
“Being mentioned in the study as performing well is a feather in the cap of the army of workers, both in the field and in support roles, who prepared well in advance and then worked tirelessly to restore power for our customers,” said PPL Electric Utilities President Gregory Dudkin. “We learned from Hurricane Irene and other storms in 2011 and applied those lessons during Sandy.”
The J.D. Power and Associates study noted that obtaining timely outage information is critical to utility customers.
It also said satisfaction is highest among customers who say they received proactive outbound communications, in which their utility sent emails, text messages or outbound phone calls.
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